This Privacy Policy explains how Noor Vip ("we", "us",
"our") collects, uses, stores, and protects information when you use the
Noor Vip application (com.noorvip.app) (the
"App"). By installing or using the App, you agree to the practices
described here. If you do not agree, please do not use the App.
1Information We Collect
a) Information you provide
- Sign-in credentials — either an activation code or a username and password, depending on how your subscription was issued. These are supplied to you by the service provider/reseller you bought your subscription from.
b) Information collected automatically
- Device identifier — a device fingerprint (e.g. a network MAC address / installation identifier) used to activate your subscription and support the "restore subscription on this device" feature.
- Push notification token — a Firebase Cloud Messaging (FCM) registration token, used only to deliver service notifications (e.g. "new content is available", configuration updates).
- Network & technical information — connection type and basic technical data used to select stream quality and keep a stable connection.
- Locally cached data — channel/movie/series listings and your preferences are cached on your device so the App loads quickly between sessions.
2How We Use Information
- To authenticate your subscription and let you sign in.
- To deliver live TV, movie, and series streams from your provider.
- To activate/restore your subscription on your device.
- To send service-related notifications (content & configuration updates).
- To maintain, troubleshoot, and improve playback reliability.
3How Information Is Shared
We do not sell or rent personal information. It is shared only as needed to operate the service:
| Recipient | What & why |
|---|---|
| Your IPTV/OTT service provider (the server that issued your subscription) | Sign-in credentials and device identifier are sent to the provider's servers to authenticate you and deliver streams. |
| Google Firebase (Google LLC) | Cloud Messaging (push) and Remote Config (server settings). See Google's privacy policy. |
| Legal authorities | Only where required by applicable law, regulation, or valid legal process. |
4App Permissions
The App requests only what playback and notifications require:
| Permission | Why it is used |
|---|---|
| Internet / Network & Wi‑Fi state | Stream content and check connectivity to pick the right quality. |
| Notifications | Show service notifications about new content/updates. You can disable these in device settings anytime. |
| Foreground service & Wake lock | Keep media playing and the screen awake while watching. |
| Run on device start-up | Re-register for notifications after the device restarts. |
5Data Storage & Security
- Sign-in credentials are stored locally on your device using encrypted storage; they are not kept on our own servers.
- Network requests use secure transport where supported by your provider.
- No security measure is perfect, but we apply reasonable safeguards against unauthorized access.
6Data Retention & Deletion
- Locally stored data (credentials, cache, preferences) is removed when you uninstall the App or clear its data in device settings.
- To request deletion of subscription data held by your provider or data associated with your device, contact us at the email below and we will assist or direct your request to the provider.
7Children's Privacy
The App is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
8Third-Party Content
The App is a media player. All channels, movies, and series are provided by the third-party service provider you obtained your subscription from. We do not host, control, or own that content, and the provider's own terms and privacy practices apply to it.
9International Users
If you use the App outside the country where our servers operate, your information may be processed in other countries with different data-protection laws. By using the App you consent to this transfer.
10Your Rights
Depending on your location (e.g. GDPR/CCPA), you may have the right to access, correct, or delete your personal information, or object to certain processing. To exercise these rights, contact us at the email below.
11Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the App after changes means you accept the updated policy.
12Contact Us
Email: [email protected]